Flight help

Help

How help will be organised: one topic for each stage of a booking.

Booking is not open yet

You can search live flights and fares, but nothing can be booked or paid for yet, so there is no booking to get help with. The articles below describe how bookings, payment, cancellation and support work.

Topics

Help by topic

Each board is one topic with the articles written for it.

Help topic
Booking
Making a booking, passenger details and what a booking status means.
- ArticleWho sells the ticket and who is responsible
- ArticlePaying for a booking
- ArticleBooked, confirmed and ticketed are different words
Help topic
Payment
How payment works, who takes the payment and what happens if it fails.
- ArticlePaying for a booking
Help topic
Ticketing
The difference between a booking and an issued ticket, and what ticketing in progress means.
- ArticleBooked, confirmed and ticketed are different words
Help topic
Cancellation
How a booking is cancelled and who decides what applies.
- ArticleCancelling a booking and refunds
Help topic
Refunds
How a refund is requested and who pays it.
- ArticleCancelling a booking and refunds
Help topic
My Trips
Finding a booking and reading its status.
- ArticleFinding your booking in My Trips
- ArticleYour personal data
- Open My Trips
Help topic
Provider responsibility
Who sells the ticket, who issues it and who is responsible for what.
- ArticleWho sells the ticket and who is responsible
- ArticleYour personal data
Help topic
Contact and support
How to reach support about a booking, once a support channel exists.
- ArticleContacting support about a booking
- Open the contact page

Still stuck

Contact and support

Email is the only support channel today. The contact page shows how a request will be sorted.

info@gotoflight.com

Open the contact page