Help · Contact and support
Contacting support about a booking
How to reach Go To Flight while booking is not open.
Who to contact
Contact Go To Flight from the contact page. There is no booking to escalate to an airline while booking is not open.
What to include
Your booking reference, which starts with GTF, and the email address used for the booking. Never send card numbers by email.
What support can see
Support sees the booking, its status, its payment status and the airline reference. Traveller details are shown masked; the full details are opened only when the airline needs them, and every such access is recorded.
About this article
- Topic
- Contact and support
- Applies to
- Live search, booking not open
- Legal review
- Not confirmed